Vonage Contact Center and Salesforce enhanced domains

Owned by Helen Griffith
Last updated: Sept 12, 2022

From the Salesforce Spring '23 release onwards, Salesforce will enforce enhanced domains on all Salesforce instances. Salesforce will start enhancing Sandbox and non-production instances from Winter '23 onwards. For Vonage Contact Center (VCC), this may have an impact on your integration.

You will need to re-link your VCC account to Salesforce if you perform any of the following actions:

  • Enable enhanced domains on a sandbox or non-production instance.
  • Change your 'My Domain Name' on any instance.

For information about linking your VCC account to Salesforce, see Linking Vonage Contact Center to a Salesforce account.

If you want to use a domain suffix that is not the standard domain suffix (*.my.salesforce.com), contact Vonage support to discuss this.

For more information about enhanced domains, see Enhanced Domains (Salesforce help).

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For general assistance, please contact Customer Support.

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