Mappings in Interaction Plans Manager

Owned by Helen Griffith
Last updated: Nov 12, 2024

A mapping connects an address to an interaction plan. When an interaction arrives at a VCC account using a specific address, the mapping determines which interaction plan the interaction is routed to.

Many addresses can be mapped to a single interaction plan, enabling the interaction plan to be reused.

Mappings are ranked. If multiple mappings exist for a single address, the mapping with the highest rank (where rank 1 is highest) is used. Rank is determined by the mappings' priority values (where priority 1 is lowest, and 10,000 is highest). If two or more mappings have the same priority, the most recently modified mapping has the highest rank.

Using Interaction Plans Manager, admin users can create, edit, and delete mappings.

For information about configuring mappings, see Working with mappings in Interaction Plans Manager.

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