Automating callback numbers in Connect

Owned by Helen Griffith
Last updated: Oct 20, 2016
1 min read

How can I automate the presented CLID when an agent makes an outbound call?

If enabled for your account, you can configure Connect to dynamically select a callback number. The dynamically selected callback number takes precedence for individual calls over both the callback number defined by your agent in ContactPad and your account's default callback number. For information about callback numbers, see Callback numbers.

This feature works in the same way as automating callback numbers for Click to dial in ContactWorld in Salesforce. You also configure the feature in the same way. For information about automating callback numbers for Click to dial, see Automating callback numbers for Click to dial.

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