Title: _ExcerptUniteCaseRoutingDeprecated  
Owner: Helen Griffith
Creator: Helen Griffith Jan 22, 2024
Last Changed by: Helen Griffith Jan 22, 2024
Tiny Link: (useful for email) https://docs-vcc.atlassian.net/wiki/x/AQBw7g
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Vonage Contact Center PILOT Product Documentation for Summer '21 (30)
    Page: Adding to and changing case details in Unite
    Page: Changing the status of a case in Unite
    Page: Configuring Email-to-Case
    Page: Configuring Unite
    Page: ContactPad with Unite
    Page: Creating a field update that overrides routing timeouts
    Page: Creating a field update that overrides the case origin
    Page: Creating a workflow rule that changes the status of a case when an agent replies to an email
    Page: Creating a workflow rule that changes the status of an existing case when Salesforce receives an email relating to the case
    Page: Creating a workflow rule that notifies an agent when a case is assigned to them
    Page: Creating a workflow rule that routes new cases
    Page: Creating a workflow rule that sets the Vonage Contact Center account used to route cases
    Page: Creating case statuses
    Page: Extended agent presence (cases) in Unite
    Page: Mapping actions to and from case statuses
    Page: Omni-channel routing actions in Unite
    Page: Omni-channel routing process in Unite
    Page: Overriding the Vonage Contact Center node used to route cases
    Page: Releasing a case in Unite
    Page: Responding to a case in Unite
    Page: Retrieving a parked case in Unite
    Page: Saving a case for later in Unite
    Page: Scheduling the routing request sweeper
    Page: Transferring a case to another agent or service in Unite
    Page: Transferring an interaction in Unite
    Page: Unite (omni-channel routing)
    Page: Unite overview
    Page: Updating a workflow rule to tag a case with required skills
    Page: Using Unite
    Page: Viewing case details in Unite
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Jan 22, 2024 14:58 Helen Griffith View Changes
Jan 22, 2024 14:58 Helen Griffith  
Outgoing Links
Vonage Contact Center PILOT Product Documentation for Summer '21 (1)     Page: Vonage Contact Center omni-channel solution