| Title: | Configuring Unite | |
|---|---|---|
| Owner: | Helen Griffith | |
| Creator: | Helen Griffith | Mar 04, 2015 |
| Last Changed by: | Helen Griffith | Jan 22, 2024 |
| Tiny Link: (useful for email) | https://docs-vcc.atlassian.net/wiki/x/MQNVB | |
| Export As: | Word · PDF | |
Incoming Links
|
Vonage Contact Center Product Documentation (4)
_ExcerptParkingInteractions Omni-channel routing process in Unite Releasing a case in Unite Unite overview |
|
Vonage Contact Center PILOT Product Documentation for Summer '21 (1)
_ExcerptParkingInteractions |
Hierarchy
Children (13)
Configuring Email-to-Case
Creating a workflow rule that routes new cases
Creating case statuses
Mapping actions to and from case statuses
Scheduling the routing request sweeper
Updating a workflow rule to tag a case with required skills
Creating a workflow rule that notifies an agent when a case is assigned to them
Creating a field update that overrides routing timeouts
Creating a field update that overrides the case origin
Creating a workflow rule that sets the Vonage Contact Center account used to route cases
Configuring Email-to-Case
Creating a workflow rule that routes new cases
Creating case statuses
Mapping actions to and from case statuses
Scheduling the routing request sweeper
Updating a workflow rule to tag a case with required skills
Creating a workflow rule that notifies an agent when a case is assigned to them
Creating a field update that overrides routing timeouts
Creating a field update that overrides the case origin
Creating a workflow rule that sets the Vonage Contact Center account used to route cases
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