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ContactWorld

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Created by Helen Griffith , last modified on Apr 23, 2015

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ContactWorld from NewVoiceMedia is a fully-featured call center hosted on the network for call center agents. The ContactWorld hosted solution means that no customer-premises equipment (CPE) is required, meaning that the client does not need to worry about costly systems integration or maintenance.

What can we help you with today?

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Vonage Contact Center FAQs
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Vonage Contact Center FAQs
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Inbound call rates for 084x and 087x numbers
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Inbound call rates for 084x and 087x numbers

General features

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Voicemail in ContactPad
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Voicemail in ContactPad
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ContactPad with multiple interactions
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ContactPad with multiple interactions
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Priority call handling in ContactPad

Getting started

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Overview of ContactPad
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Overview of ContactPad
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Logging in to ContactPad
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Logging in to ContactPad
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Logging in to the Vonage Contact Center Admin Portal

Using

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Using voicemail in ContactPad
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Using voicemail in ContactPad
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Using Interaction Plans Manager
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Using Interaction Plans Manager
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Handling priority calls in ContactPad

Agents

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Configuring logout schedules
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Creating or editing multiple users from a CSV file
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Configuring multiple users (using bulk actions)
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Configuring logout schedules
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Configuring skills

Supervisors

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Configuring logout schedules
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Creating or editing multiple users from a CSV file
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Configuring multiple users (using bulk actions)
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Configuring logout schedules
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Configuring skills

Calls

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Taking payments in ContactPad using the payment button
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Taking payments in ContactPad using the payment button
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Making and receiving calls in ContactPad
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Making an outbound conference call in ContactPad
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Analyzing a call recording

Skills

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Configuring skills
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Configuring skills

Settings

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Configuring logout schedules
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Creating or editing multiple users from a CSV file
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Configuring multiple users (using bulk actions)
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Configuring logout schedules
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Configuring skills

Reference

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