Using voicemail in ContactPad
If enabled for your account, you can use the voicemail feature. Using the voicemail feature, you can perform the following tasks:
Record a greeting in ContactPad. If you are unable to answer a call in your personal queue, the caller will hear your recorded greeting. The caller can then leave a voicemail for you. For information about recording a greeting for the voicemail feature, see How do I record a greeting in ContactPad? later in this page.
Listen to and delete voicemails in ContactPad. For information about listening to voicemails using the voicemail feature, see How do I find, listen to and, optionally, delete a voicemail in ContactPad? later in this page.
Listen to voicemails without ContactPad. For information about listening to voicemails without using ContactPad, see How do I listen to a voicemail without ContactPad? later in this page.
You must also have the call history feature enabled for your account to use the voicemail feature.
You can use voicemail in ContactPad in the following browsers:
Mozilla® Firefox®, latest version
Google Chrome™, latest version
For more information about the voicemail feature, see Voicemail in ContactPad.
How do I record a greeting in ContactPad?
If you save a custom greeting, you cannot return to the default greeting.
The maximum length of a greeting is 60 seconds. Recording stops automatically after 60 seconds.
How do I find, listen to and, optionally, delete a voicemail in ContactPad?
How do I listen to a voicemail without ContactPad?
If configured for your account, when a caller leaves you a voicemail, you will receive an email to inform you that you have a voicemail. The email contains a link to that voicemail.
To listen to the voicemail, click the link. If you are logged in to ContactPad or the VCC Admin Portal, a voicemail player opens in a new browser tab—if you are not logged in to ContactPad or the VCC Admin Portal, you must log in first. Use the controls to play the voicemail.
If you aren't receiving emails, contact your administrator and request that this is enabled for your account using Email Agent in the VoiceMail applet. For information, see Setting up voicemail.
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.