ContactPad with multiple interactions
Some features require agents to work with multiple interactions at the same time. These features include priority call handling. For information about priority call handling, see Priority call handling in ContactPad.
If you have any features requiring agents to work with multiple interactions enabled for your account, an All tab will appear in the information panel in an agent's ContactPad.
A list of the agent's current interactions appears on the All tab.
Info tab
The content that appears in the Information panel when working with single interactions now appears on the Info tab within the panel. The content relates to the interaction that the agent is actively working with when the agent is handling multiple interactions. For information about the content that appears in the Information panel, see Overview of ContactPad.
For general assistance, please contact Customer Support.
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