_ExcerptAnalyticsDashboardsTiles

Currently tiles show data about agent events, groups, interaction events or summary, skills, and users — this data is the same data that used in Dashboards and Insights Stats API.

Conversation Analyzer data

If enabled for your account, Conversation Analyzer data is also available. For information about using Conversation Analyzer with Historical Analytics, see Conversation Analyzer in Historical Analytics.

In Looker, data is contained in fields. Fields can be of three types:

Filter-only field. Used for filtering data only.
Dimensions. Data about an agent or interaction event that can be displayed, or filtered or grouped by.
Measures. Perform calculations on all the data in relevant dimensions such as totals, averages, durations, minimums, maximums, and percentages.

Each field has a tooltip that describes the field's content.