_ExcerptDynamicDialListCacheSettings

Owned by Helen Griffith
Apr 26, 2018

When a supervisor creates a Dial List using a filter, Connect does not create all the call records. Connect creates just a few call records when required and updates the lists on a configurable schedule. Creating entries in this way saves processing time and avoids Dial List data becoming stale. For more information about how Connect updates Dial Lists, see Dynamic Dial Lists.

This configuration applies only to dynamic Dial Lists created from a filter. To update Dial Lists created from a report, you must create a report subscription. For more information about Dials Lists created from a report, see Creating a Dial List from a report.

You can configure the number of call records that Connect creates and how often Connect updates the Dial List.

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