Overview of Vonage Contact Center and Zendesk

Zendesk is a web-based Customer Relationship Management application (CRM). Zendesk is primarily used for helpdesks, which need to handle telephone-based ticket inquiries, email and webchat.

Vonage Contact Center integrates ContactPad with Zendesk to provide Vonage Contact Center features, supporting inbound and outbound calls, call logging, and screen pops.