Installing Vonage Contact Center into Zendesk

Owned by Helen Griffith
Last updated: May 07, 2024

Because Vonage is an app that is installed onto your Zendesk org, we only support Vonage running on browsers that Zendesk supports. For information on the browsers that Zendesk supports, see Zendesk help.

To install VCC onto the host Zendesk org, perform the following steps:

  1. Log into your Zendesk account as an Admin user. Zendesk appears.
  2. Click the Zendesk Products icon  on the upper right of Zendesk in the banner.
  3. Click Admin Center in the menu. Admin Center appears.
  4. Click Apps and intergrations and then click Zendesk Support apps option in the Apps list. My Apps appears.
  5. Click Marketplace. Zendesk Marketplace appears.
  6. Search for ‘Vonage Contact Center’, select Support in the Works with list, and then click Vonage Contact Center when it appears in the list of available apps. Vonage Contact Center appears. 

  7. Click Install. and follow the instructions.

    Delete or disable existing installation

    If you already have a VCC installation you must either delete or disable the app before installing another version.
    To delete the app, perform the following steps:

    1. Click the cog icon that appears as you move your mouse pointer over the app. A menu appears.
    2. Click Change Settings. The app's settings appear.
    3. Make a note of your current settings to reuse them in the version you are upgrading to. Click Uninstall app. Uninstall App message appears.
    4. Click Uninstall App to confirm. The app is removed.

    Manage Apps appears and VCC in Zendesk is no longer listed.
    To disable the app, click the cog icon that appears as you move your mouse pointer over the app. A menu appears. Click the toggle to disable the app.

  8. Verify and update the information if required. For information on what is required in each field, see Configuring Vonage Contact Center in Zendesk. Click Install. VCC is installed and ContactPad appears in the top-right corner.
    My Apps appears and your newly installed app is listed within the Currently Installed area under Enabled apps.

After installing VCC, enabled users can see the app in the upper-right navigation bar. For information on accessing VCC, see Using Vonage Contact Center in Zendesk.

Support and documentation feedback

For general assistance, please contact Customer Support.

For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.