Connect features supported in Salesforce editions

Connect features supported in Salesforce editions

The following tables contain the Connect features supported in Salesforce editions.

For Vonage Contact Center features supported in Salesforce editions, see Vonage Contact Center features supported in Salesforce editions

Level of support icons

 Supported

 Unsupported

Connect features

Salesforce Sales/Agentforce Service Editions   

Salesforce features

Connect features

Salesforce Sales/Agentforce Service Editions   

Salesforce features

 

Professional

Enterprise

Person accounts

Connect

Dial lists from CSV

Dial lists from report

Dynamic Dial Lists

Multiple lists for agents

Untested editions

The following editions are untested and not yet supported:

  • Customer Community, Partner Community, and Employee Community.

  • Personal edition is not likely to be supported in the future support due to lack of features.

  • Contact manager edition is not likely to be supported in the future support due to lack of features.

Unsupported editions

The following editions are not supported because of incompatibilities or missing features:

  • Developer edition is not designed to be a production environment.

  • Salesforce IQ CRM (Starter, Growth, Unlimited) Edition lacks CTI / API support.

  • Group edition does not support dashboards, and package installation fails.

 

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