Using Data Source Mappings
How do I create a data source mapping?
If you want to consolidate data from one or more data sources, create a data source mapping.
To create a data source mapping, perform the following steps:
Log in to the VCC Admin Portal as a supervisor. For information about logging in to the VCC Admin Portal, see Logging in to the Vonage Contact Center Admin Portal.
Go to Data Source Mappings (within Administration). Data Source Mappings appears.
Click Create New. Create Data Source Mapping appears.
Provide the following information:
Click Save. Now, using the example values, Customer Name includes data from Contact|CustomerName, Contact Name and Customer data sources.
How do I edit a data source mapping?
If you have a new data source to add to an existing mapping, or you have removed a data source from your account and want to delete it from the mapping, you will need to edit the mapping.
To edit an existing data source mapping, locate and click the data source mapping you want to edit.
Edit Data Source Mapping appears. Change any of the values in the fields. For information about the fields, see How do I create a data source mapping? above. You can also delete the data source mapping from this view.
When you have finished editing the mapping, click Save. Your edited data source mapping appears in the alphabetical list of mappings. Alternatively, click Cancel to undo your changes.
How do I delete a data source mapping?
To delete a data source mapping, locate the mapping in Data Source Mappings. Click the menu icon () in the title bar and, in the menu that appears, click Delete. A message appears—click Delete to confirm deletion. The data source mapping is removed permanently.
For general assistance, please contact Customer Support.
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