Supervisor permissions in User Admin

In the User Admin area of the VCC Admin Portal, as a Supervisor user you can manage your users, skills and groups in the account you are logged in to.

What can a supervisor user do in User Admin?

By default, supervisor users can manage routing settings in User Admin. Supervisor users can therefore:

• Manage groups and skills from respective tabs
• Edit skills, groups, and agent capacity from a single user perspective (Users tab) and from the bulk actions box

Admin users, however, can give the supervisor user additional permissions, enabling the supervisor to perform other actions available in User Admin. For information about permissions and available actions in the User Admin, see Accessing and finding your way around User Admin. Equally, admin users can remove permissions—if the supervisor user has only Access User Admin permission, they have view-only access to User Admin.

When appropriate permissions granted for a supervisor, all users, groups, skills, and respective sections that are available to edit are marked with pencil icon. When available only to view, an eye icon is visible. 

Which users can a supervisor user view in User Admin?

Supervisor users have access to view supervisor, wallboard and agent users who are:

• ContactPad users. These users must be assigned to the group or groups that the supervisor has Read or Write permission to.
• Users not assigned to any group. The supervisor user must have the View Unassigned Users permission.

Supervisor users also have access to view other supervisor or wallboard users who are their managees, and themselves.

Supervisors cannot view admin users.

Which users can a supervisor user edit in User Admin?

Supervisor users have access to edit supervisor, wallboard and agent users who are:

• ContactPad users. These users must be assigned to the group or groups that the supervisor has Write permission to.
• Users not assigned to any group. The supervisor user must have the View Unassigned Users permission.

Supervisor users also have access to edit other supervisor or wallboard users who are their managees, and themselves.

Supervisors cannot edit admin users.