IVR Collect Audio applet
- Helen Griffith
The IVR Collect Audio applet collects a recording of a caller's voice and stores the recording in a specified audio IVR slot. For example, the applet can request that the caller says their account number.When you store a value in an IVR slot, the value is also stored as a data source. The Data Connector, Data Announcer, Data Router, ACD, and UCD applets can then use the data source. The name of the data source is the friendly name of the IVR slot, prefixed with 'IVRSlot|'. For example, if an IVR slot has a friendly name of 'StockPrice', the corresponding data source value is called 'IVRSlot|StockPrice'.
Audio & Routing
Field | Options | Description |
|---|---|---|
| Upload audio file of this announcement from your PC | Audio (.wav) file | The audio file that contains the announcement that is played when the call is routed to this applet. The announcement tells the caller what information to provide. Maximum audio size The combined size of the audio that a customer provides in this and other IVR Collect Audio applets in one call, can be a maximum of 25 MB (approximately 25 minutes). Depending on the amount of information you expect customers to provide, you might want to ask them to keep their message brief. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement. For information about the format of the audio file, see Recording and preparing audio used in applets. |
| Following this Announcement next applet is | List of available applets | The applet that the call is routed to after the announcement is played. |
Validation Options
Field | Options | Description |
|---|---|---|
| Validation Required | Select, clear | Determines whether to validate the audio or not. Select Validation Required to verify that audio was provided. |
| Upload Validation Announcement | Audio (.wav) file | The audio file that contains the announcement that is played if the caller does not respond. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement. For information about the format of the audio file, see Recording and preparing audio used in applets. |
Response Audio
Field | Options | Description |
|---|---|---|
| Upload Response Announcement... | Audio (.wav) file | The audio file that contains the announcement that is played after the caller responds. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement. For information about the format of the audio file, see Recording and preparing audio used in applets. |
Data Collection Settings
Field | Options | Description |
|---|---|---|
| Final Silence | 1-20 | The number of seconds to wait before routing the call to the next applet. Select a number between 1 and 20. |
| Slot | List of available audio IVR slots | The audio IVR slot in which the applet must store the audio that the caller provides. |
For general assistance, please contact Customer Support.
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