Title: _Images ContactWorld  
Owner: Helen Griffith
Creator: Helen Griffith Sept 09, 2014
Last Changed by: Helen Griffith Jul 19, 2018
Tiny Link: (useful for email) https://docs-vcc.atlassian.net/wiki/x/OTe_DQ
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Vonage Contact Center PILOT Product Documentation for Summer '21 (39)
    Page: _ExcerptCallRecordingCommenting
    Page: _ExcerptCallRecordingDownloading
    Page: _ExcerptContactPadState
    Page: _ExcerptLinkedAccounts
    Page: _ExcerptManagingPassword
    Page: _ExcerptMultiAndPresence
    Page: _ExcerptUnsavedChangesSkills
    Page: Accessing, scoring and commenting on call recordings using Vonage Contact Center in Salesforce
    Page: Agent states in ContactPad
    Page: Changing states in ContactPad
    Page: Configuring agent states
    Page: Configuring emergency numbers
    Page: Configuring enforced disposition codes
    Page: Configuring integration with Skype for Business
    Page: Configuring licenses
    Page: Configuring names for callback numbers
    Page: Configuring single sign-on
    Page: Configuring virtual queues
    Page: ContactPad address book
    Page: ContactPad with multiple interactions
    Page: ContactPad with presence
    Page: Data Source Mappings
    Page: Extended agent presence (calls) in ContactPad
    Page: Extended agent presence (cases) in Unite
    Page: How the login experience has changed
    Page: Integration with Skype for Business
    Page: Logging in to ContactPad using single sign-on
    Page: Logging in to the Vonage Contact Center Admin Portal using single sign-on
    Page: Priority call handling in ContactPad
    Page: Raising a Right to be Forgotten request for Vonage to process
    Page: Setting a display name for an inbound call
    Page: Synchronizing ContactPad state with Skype for Business presence
    Page: Taking payments in ContactPad using the payment button
    Page: Troubleshooting single sign-on
    Page: Using Data Source Mappings
    Page: Using Real-time Analytics
    Page: Using voicemail drop in ContactPad
    Page: Viewing a Team Monitoring dashboard
    Page: Vonage Contact Center Admin Portal user interface
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