Vonage Contact Center Admin Portal user interface

When you log in to the VCC Admin Portal, you see the following webpage:

Home page

The main area of the VCC Admin Portal's home page contains two elements:

• Carousel
  The top of the home page includes a scrolling area that contains links to Vonage Contact Center news items. Click the arrow below the news item to open it in a new tab.
  Alerts you have not dismissed also appear at the top of the carousel. For information about alerts, see Alerts later in this page.

• Components
  The bottom of the home page contains icons that represent VCC Admin Portal features. Click an icon to open the webpage for the related feature in the current tab.

Banner

VCC Admin Portal's banner is always present as you navigate around different areas of the VCC Admin Portal.

Arrow icon button

By default, the menu is displayed in the expanded mode in which icons and menu item names appear.

Click the arrow icon to collapse the menu to display only icons. When the menu is collapsed, you can hover over it to expand it. The menu expands, floating over the content of the opened page.

Click the arrow to keep the side panel expanded to display the menu item names again.

Alerts

Alerts are short messages about the status of Vonage Contact Center or your VCC Admin Portal account.

Click Alerts in the banner to view all alerts in the order of receipt — the newest alerts appear at the top of the list. Some alerts have a More info link. Click this link for more information relating to the alert.

The number of alerts you have not dismissed appears on the alerts icon. To acknowledge, or dismiss, alerts, click the alert in the list. Until you have dismissed an alert, the alert appears in the list of alerts with a pink dot on the right. When you have dismissed the alert, the pink dot disappears.

You can receive four different types of alerts. The types are listed in the order of severity, highest severity first.

• Danger

• Warning

• Information

• Success

Higher severity alerts take priority over lower severity alerts; if you have more than one alert you have not dismissed, the most severe alert appears on the top of the alerts list. (If you have more than one alert with the highest severity, the most recent alert takes priority.) The dismissed alert is replaced with the next most severe alert.

The example shows four alerts you have not dismissed, one of each severity. The More info link indicates that more information about the alert is available.

Notifications

Notifications are short, informational messages that provide feedback on your actions in the Admin Portal. They appear as black pop-up banners on the right side of the interface and let you know when an activity completes successfully or when an error occurs.

Notifications can include updates related to your actions in the Category Editor, while alerts are never used for the Category Editor.

Help menu

The Help menu — accessible using the question mark icon 

in the banner — contains links to various useful information including:

• Features in the most recent release

• Vonage Contact Center product documentation

• Product updates 

• Vonage Contact Center API documentation

• Community Hub

• Status page

• Features in previous releases

Account

The Account menu shows the logged in user's name and Vonage Contact Center account, and the following options:

Menu

VCC Admin Portal's menu is always present as you navigate around different areas of the VCC Admin Portal. The menu contains all the features of the VCC Admin Portal configured and enabled for your account. The menu has a hierarchical tree structure with top-level items with nested subgroups of features from a similar domain. 

The menu appears on the left side of the webpage, or at the bottom of the screen on a mobile device. By default, icons and menu item names appear in the menu. Click the arrow button to shrink the menu to display only icons. Click again to display the menu item names again. 

To open the webpage for the related feature in the current tab, click a menu item. To open previous and next web pages, use the back and forward buttons in your browser. To open the top-level item and display nested pages, click the chevron icon. The list of grouped features appears. You cannot collapse the top-level menu item when nested page is opened.   

Only features available in your account will appear in the menu.

In addition, the menu contains the following links:

• Documentation. Click Documentation to access Vonage Contact Center Product Documentation. The link opens in a new tab.

• Product Updates. Click Product Updates to access the Product updates section within Vonage Contact Center Product Documentation. The link opens in a new tab.