Vonage Contact Center features supported in Salesforce editions
The following tables contain the Vonage Contact Center features supported in Salesforce editions. For Connect features supported in Salesforce editions, see Connect features supported in Salesforce editions.
Level of support icons
Supported
Unsupported
Vonage Contact Center features in Salesforce | Salesforce Sales/Agentforce Service Editions | Salesforce Features | |
|---|---|---|---|
| Professional 1 | Enterprise/ | Person Accounts |
2 | |||
1 Requires additional API access
2 Requires adding CallEndEvent fields to layout and making them editable
Untested editions
The following editions are untested and not yet supported:
Customer Community, Partner Community, and Employee Community.
Personal edition is not likely to be supported in the future support due to lack of features.
Contact manager edition is not likely to be supported in the future support due to lack of features.
Unsupported editions
The following editions are not supported because of incompatibilities or missing features:
Developer edition is not designed to be a production environment.
Salesforce IQ CRM (Starter, Growth, Unlimited) Edition lacks CTI / API support.
Group edition does not support dashboards, and package installation fails.
Force.com is not currently supported due to the highly customizable nature of the platform. This edition will be considered on a case by case basis.