Vonage Contact Center features supported in Salesforce editions

The following tables contain the Vonage Contact Center features supported in Salesforce editions. For Connect features supported in Salesforce editions, see Connect features supported in Salesforce editions.

Level of support icons

Supported

Unsupported

Vonage Contact Center features in Salesforce	Salesforce Sales/Service Cloud Editions		Salesforce Features

Vonage Contact Center features in Salesforce	Salesforce Sales/Service Cloud Editions		Salesforce Features
	Professional ¹	Enterprise/ Unlimited/ Performance	Person Accounts
Auto call recording
Automatic callback numbers
Call logging	²
Click to dial
Data creation using the Data Connector
Data retrieval using the Data Connector
Personalized number presentation
Reports and dashboards
Salesforce Mobile App
Scheduled callbacks
Screen popping
Unite (omni-channel)
Connect

¹ Requires additional API access
² Requires adding CallEndEvent fields to layout and making them editable