Scheduled callbacks

Owned by Helen Griffith
Nov 09, 2016

If you are using Salesforce Classic, and if enabled for the account, an agent can schedule a callback. Scheduling a callback creates a reminder that prompts the agent to call a contact or lead at a time that's more convenient for them.

For information about configuring page layouts for scheduling callbacks, see Configuring scheduled callbacks.

For information about scheduling and making callbacks, see Using callbacks using Vonage Contact Center in Salesforce.

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