Skills-based routing
What is skills-based routing?
Traditionally calls are routed to the longest waiting voice-function-enabled user. With skills-based routing, the contact center routes all types of interactions, including calls, to the users who are best equipped to handle the interactions.
You must have skills-based routing enabled for your account to use this feature.
For information about using skills-based routing, see Setting up skills based routing.
Support and documentation feedback
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.