Virtual Assistant (Virtual Agent)
Add-on feature
Virtual Assistant uses AI to interact with the other party—the customer—on the interaction. Currently only phone interactions can be routed to Virtual Assistant when using VCC.
To route interactions to Virtual Assistant, you must configure an interaction plan that includes a Virtual Agent applet. Virtual Assistant uses a Vonage AI flow to interact with the other party—the customer—on the interaction. For information about configuring an interaction plan for the Virtual Assistant feature, see Setting up Virtual Assistant (Virtual Agent).
For general assistance, please contact Customer Support.
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