_ExcerptConsultAgentNumber

Owned by Helen Griffith
Jul 21, 2022
1 min read

If you chose to consult with another agent, short code, or an external number you will hear ringing until you are connected or until the consult times out.

The timeout for consulting with another agent or telephone number is configurable in System Settings. For information about configuring the timeout, see Editing Configuration (Account Settings).

Your caller hears on-hold music until you return to or transfer the call.


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