_ExcerptDispositionCodes

Owned by Helen Griffith
Last updated: Sept 22, 2020

used by Disposition codes, Configuring enforced disposition codes, Disposition codes for Vonage Contact Center in SalesforceDisposition codes describe the outcome of an interaction. The following list contains examples of possible disposition codes:

  • No answer
  • Sent documentation
  • Call again in 7 days
  • Wrong number

You can use disposition codes in various ways, such as reporting on agent or team activity, or ensuring that any further action relating to the interaction is taken.

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