Accessing Interaction Plans Manager

Owned by Helen Griffith
Last updated: Nov 12, 2024

Interaction Plans Manager is a component of Vonage Contact Center (VCC), essential in managing destinations and interaction plans, and mappings between them. Users with an admin license use Interaction Plans Manager alongside Interaction Plans Architect to configure the routes inbound interactions take to reach the most appropriate agent or service for their needs.

How do I access Interaction Plans Manager?

To access Interaction Plans Manager, perform the following steps:

  1. Log in to the VCC Admin Portal as a user with an admin license. For information about logging in to the VCC Admin Portal, see Logging in to the Vonage Contact Center Admin Portal.

  2. Go to Manager (within Interaction Plans). Interaction Plan Manager appears.

  3. Interaction Plans Manager contains three tabs: Destinations, Mappings, and Interaction Plans. Existing destinations, mappings, and interaction plans in your account appear on the applicable tabs.

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