Authentication (Interaction Content Export API)
- Helen Griffith
Beta/Early Access Program This API is in the Beta/Early Access Program and is still under development. If you are interested in using this API, please contact your Customer Success Manager or Account Manager. Participation in this pilot program is at the discretion of Product Management and not guaranteed. Use of this API outside of the program is prohibited.
To use the Interaction Content Export API, you need a bearer access token. Your bearer access token authenticates your request to the API. The API will check that you are authorized to make requests.
Getting a bearer access token
Use Vonage Contact Center’s Authentication API to get your bearer access token. For information about using the API to get a bearer access token, see Getting a bearer access token in How to authenticate with a Vonage Contact Center (VCC) API.
When requesting your bearer access token, use interaction-content:read as the value for scope.
Then you can also use the same bearer token to call all endpoints if you provided interaction-content:read scope when requesting the bearer token.
Token expiration
Your bearer access token is only valid for two hours after being issued. After this time, the token expires and you must request a new token.
Using a bearer access token
When you have your bearer access token, you must use the token to authenticate every request you make to the Interaction Content Export API. For information about using the bearer access token, see Using a bearer access token in How to authenticate with a Vonage Contact Center (VCC) API.