Insights Stats API

Try it out

For information, see Trying out Vonage Contact Center APIs.

What is the Insights Stats API?

Vonage Contact Center’s (VCC) Insights Stats API enables you to access data about your agents, interactions and queues.

The API provides you with all the data you need to keep track of activity in VCC. Use the data in reports, or integrate with third party tools to present the information in wallboards or for workforce management.

Who is the Insights Stats API for?

Insights Stats API is for developers, engineers, and anyone else who is comfortable integrating with RESTful APIs and that needs to gain insight into contact center activity.

Account-level API

This API provides access to an entire account’s data. User-level permissions are not enforced.

News

June 30, 2024 Having deprecated v0 Statistics API in March 2020, we are now retiring v0 Statistics API. To ensure operational continuity, all integrations that use v0 Statistics API should have been updated and migrated to use Insights Stats API.

January 1, 2024 In early 2022, we announced the deprecation of Insights Stats API version 2. We have now officially retired this version and have transitioned to the more advanced Insights Stats API.

March 30, 2020 We are deprecating the v0 Statistics API. You must update any integrations that use v0 Statistics API and migrate to using Insights Stats API. For information about migrating to Insights Stats API, see Migrating from V0 Statistics to the Insights Stats API.

In this section