/
Agent Availability API

Agent Availability API

Owned by Helen Griffith
Last updated: Feb 15, 2022


Try it out

  

For information, see Trying out Vonage Contact Center APIs.

What is the Agent Availability API?

Vonage Contact Center’s Agent Availability API enables you to query the availability of agents based on required skills. Agent availability is grouped by the following presence categories: Ready, Away, Extended Away and Logged Out.

Who is the Agent Availability API for?

Agent Availability API is for developers, engineers and anyone else who is comfortable integrating APIs and needs to find out about the availability of agents.

In this section

Related content