Migrating your Vonage Contact Center integration from Salesforce Classic to Salesforce Lightning Experience
- Helen Griffith
- Dawid Wietrzykowski (Unlicensed)
Owned by Helen Griffith
If you are migrating your Salesforce org from Salesforce Classic to Salesforce Lightning Experience, to ensure that Vonage Contact Center still works, you must perform the following tasks:
- Check the compatibility mode for Vonage Contact Center. For information about setting the compatibility mode, see Enabling Vonage Contact Center to work in Salesforce Classic, Salesforce Lightning Experience, or both.
- Add ContactPad to Lightning Experience apps. For information about adding ContactPad to Lightning Experience apps, see Adding ContactPad to Lightning Experience apps.
- Configure page layouts for adding and displaying call notes in Lightning Experience. For information about configuring page layouts, see Configuring adding and displaying call notes in Lightning Experience.
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