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Overview of Vonage Contact Center and Vonage Business Communications integration

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Created by Helen Griffith on May 15, 2023

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You can integrate Vonage Contact Center with your existing Salesforce system.

What can we help you with today?

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Frequently asked questions about Vonage Contact Center in Salesforce

General features

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Vonage Contact Center omni-channel solution
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Sales Engagement Powered by Vonage
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Call logging in task records
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Salesforce record display and popping in Vonage Contact Center
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Vonage Contact Center features supported in Salesforce editions

Getting started

Using

Popping

Salesforce1

Tasks

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Call logging in task records
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Configuring call logging in task records
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Logging a call during the call
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Configuring adding and displaying call notes in Lightning Experience
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Task record fields

Calls

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_ExcerptDispositionCodeMapping
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Configuring disposition codes for Vonage Contact Center in Salesforce
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Sales Engagement Powered by Vonage
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Call logging in task records
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Logging a call during the call

Click to dial

Settings

Reports

Troubleshooting

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Installing

Reference

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Built-in reports for Vonage Contact Center in Salesforce
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Task record fields
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Custom Salesforce objects in Vonage Contact Center managed package
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ContactWorld Supervisor permissions
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ContactWorld Case Routing permissions

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