Setting your number for supervising calls

Real Time (legacy) is deprecated

Real Time (legacy) is now deprecated.

To create and manage agents and groups, use User Admin the VCC Admin Portal.
To monitor the performance of your Vonage Contact Center account, use Real-time Analytics, Historical Analytics, and Team Monitoring.
To monitor agents' interactions, log agents in to VCC, and change agents' states, use Team Monitoring.

For more information, see User Admin, Real-time Analytics, Historical Analytics, and Team Monitoring.

If Supervisor Monitoring is enabled for your account, and if you have permission to use it you must provide the phone number on which you will listen to calls. To set your phone number, perform the following steps:

In the call monitoring section of the toolbar area, click settings. For information on the toolbar, see Overview of Real Time.
Call Monitoring Settings appears.
In Supervisor line number type the phone number on which you will listen to calls.
E.164 format

You must provide this number in E.164 (international) format. For information about E.164 format, see E.164 format.
Click Save. The alert icon flashes and the list of alerts is updated.
If you have provided a valid number, a success alert appears. If you have provided a string containing characters other than numbers, an error message appears.

When you click to supervise a call, you will receive a call on this number. For information about supervising calls, see Supervising a call.