ContactWorld

ContactWorld from NewVoiceMedia is a fully-featured call center hosted on the network for call center agents. The ContactWorld hosted solution means that no customer-premises equipment (CPE) is required, meaning that the client does not need to worry about costly systems integration or maintenance.

What can we help you with today? 

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  Vonage Contact Center FAQs
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  Inbound call rates for 084x and 087x numbers

General features

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  Voicemail in ContactPad
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  ContactPad with multiple interactions
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  Priority call handling in ContactPad
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  Disposition codes
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  Analyzing a call recording

Getting started

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  Overview of ContactPad
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  Logging in to ContactPad
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  Vonage Contact Center Admin Portal user interface
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  Logging in to the Vonage Contact Center Admin Portal
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  Logging in to the Vonage Contact Center Admin Portal using single sign-on

Using

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  Using voicemail in ContactPad
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  Using Interaction Plans Manager
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  Handling priority calls in ContactPad
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  Overview of ContactPad
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  Taking payments in ContactPad using the payment button

Agents

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  Configuring logout schedules
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  User Admin
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  Creating or editing multiple users from a CSV file
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  Configuring multiple users (using bulk actions)
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  Configuring skills

Supervisors

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  Configuring logout schedules
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  User Admin
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  Creating or editing multiple users from a CSV file
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  Configuring multiple users (using bulk actions)
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  Configuring skills

Calls

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  Taking payments in ContactPad using the payment button
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  Making and receiving calls in ContactPad
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  Making an outbound conference call in ContactPad
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  Analyzing a call recording
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  Overview of Conversation Analyzer

Skills

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  Configuring skills

Settings

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  Configuring logout schedules
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  User Admin
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  Creating or editing multiple users from a CSV file
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  Configuring multiple users (using bulk actions)
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  Configuring skills

Reference

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  Tracked actions
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  Time zones in the Vonage Contact Center admin portal
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  Vonage Contact Center reference