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CRM Admin

CRM Admin

Jul 12, 2022

If enabled for your account, Vonage Contact Center can interact with various CRMs. To use Vonage Contact Center with supported CRMs, you need to link your VCC account with a user account in that CRM in the CRM Admin area of VCC.

For information about linking VCC to your Salesforce user account, see Linking Vonage Contact Center to a Salesforce account.

For information about linking VCC to your Dynamics 365 account, see Linking Vonage Contact Center to a Microsoft Dynamics 365 account.

Support and documentation feedback

For general assistance, please contact Customer Support.

For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.