Interaction Plans Manager
- Helen Griffith
Owned by Helen Griffith
Interaction Plans Manager is a component of Vonage Contact Center (VCC), essential in managing destinations and interaction plans, and mappings between them. Users with an admin license use Interaction Plans Manager alongside Interaction Plans Architect to configure the routes inbound interactions take to reach the most appropriate agent or service for their needs.
In this section
- Overview of Interaction Plans Manager
- Destinations in Interaction Plans Manager
- Interaction plans in Interaction Plans Manager
- Mappings in Interaction Plans Manager
- Data sources in Interaction Plans Manager
- Service names in Interaction Plans Manager
- Example destinations, mappings, and interaction plans in Interaction Plans Manager
- Migrated interaction plans in Interaction Plans Manager
- Using Interaction Plans Manager
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