Security

Two-factor authentication (2FA) helps keep users' accounts and data safe. Two-factor authentication adds an extra layer of security by requiring the user to provide two different forms of identification before accessing their account.

If switched on for a user in any of the VCC accounts their user account is linked to, the first time they log in, they will be prompted to select where they want a verification code sent when they log in subsequently — to either an email address, or a phone number via SMS or WhatsApp. After that, they will get a message with a one-time code after a certain period as configured, any time they use a different device, browser, or network, or if they enter the wrong password two times in a row. The code is 6 digits long and is valid for 5 minutes. For more information, see Logging in to the Vonage Contact Center Admin Portal, and Logging in to ContactPad.

In the Security area of the Vonage Contact Center admin portal, if enabled, admin and supervisor users can switch on two-factor authentication for their VCC account and enforce 2FA for all users with a particular license. They can also override 2FA settings for individual users — they can turn 2FA on or off, change 2FA status, reset the 2FA method they use to authenticate, or forget their trusted devices. For information about configuring 2FA, see Configuring two-factor authentication settings for your account and users.