Security
In the Security area of the Vonage Contact Center admin portal, if enabled, admin and supervisor users can switch on two-factor authentication for their VCC account and enforce 2FA for all users with a particular license. They can also override 2FA settings for individual users — they can turn 2FA on or off, change 2FA status, reset the 2FA method they use to authenticate, or forget their trusted devices. For information about configuring 2FA, see Configuring two-factor authentication settings for your account and users.
Admin and supervisor users can also turn 2FA settings on or off for individual users from their user record in User Admin. For information, see Configuring individual users, Configuring multiple users (using bulk actions).