Configuring display names for Interaction history
- Helen Griffith
Owned by Helen Griffith
By default, when an interaction is routed to an agent, Unknown contact appears in Interaction History. If you want to override this — show the contact's name, account, or contract renewal date, for example — you can set a display name for the interaction.
For information about setting a display name for interactions, see Setting a display name for an inbound interaction.
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