Configuring display names for Interaction history

Owned by Helen Griffith
Last updated: yesterday at 12:27 pm
1 min read

By default, when an interaction is routed to an agent, Unknown contact appears in Interaction History. If you want to override this — show the contact's name, account, or contract renewal date, for example — you can set a display name for the interaction.

For information about setting a display name for interactions, see Setting a display name for an inbound interaction.

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