Agent Workspace is a standalone intelligent agent interface within Vonage Contact Center. Administrators can integrate Agent Workspace with customer relationship management (CRM) systems. Using Agent Workspace, agents can interact with contacts using calls, chats, and emails. CRM integrations provide agents with information related to their contacts during interactions.

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In this section
Overview of Agent Workspace Address book and keypad in Agent Workspace Agent states in Agent Workspace Agent Workspace with WebRTC Auto answer for WebRTC calls in Agent Workspace Noise cancellation during WebRTC calls in Agent Workspace Consults and transfers in Agent Workspace Extended wrap in Agent Workspace Insights panel in Agent Workspace Interactions in Agent Workspace Configuring Agent Workspace Integrating Vonage Contact Center with CRM systems for the insights panel in Agent Workspace Configuring record popping in the insights panel Enabling agents to use Agent Workspace Configuring auto answer for WebRTC calls in Agent Workspace Configuring SMS for Agent Workspace Configuring webchat for Agent Workspace Using Agent Workspace Accessing Agent Workspace Changing presence states in Agent Workspace Configuring settings in Agent Workspace Setting your presented number for outbound calls in Agent Workspace Setting audio device for calls in Agent Workspace Turn on audible notifications for chats in Agent Workspace Logging out of Agent Workspace Managing your Agent Workspace password Setting up and using the insights panel in Agent Workspace Using Agent Workspace with WebRTC Turning on WebRTC in Agent Workspace Setting up WebRTC for Agent Workspace Connecting a headset to control a WebRTC call in Agent Workspace Improving your network connection when using Agent Workspace with WebRTC Using noise cancellation for Agent Workspace with WebRTC Working with interactions in Agent Workspace Consulting on and transferring interactions in Agent Workspace Controlling a call in Agent Workspace Controlling a WebRTC call in Agent Workspace Controlling a WebRTC call in Agent Workspace using a compatible headset Initiating a call (using a hardphone) in Agent Workspace Logging an interaction in Agent Workspace Making and receiving calls using WebRTC in Agent Workspace Receiving a call (using a hardphone) in Agent Workspace Receiving and responding to chats in Agent Workspace Using the address book and keypad in Agent Workspace

In this section

Overview of Agent Workspace
Configuring Agent Workspace
Using Agent Workspace