Agent Workspace
Agent Workspace is a standalone intelligent agent interface within Vonage Contact Center. Administrators can integrate Agent Workspace with customer relationship management (CRM) systems. Using Agent Workspace, agents can interact with contacts using calls, chats, and emails. CRM integrations provide agents with information related to their contacts during interactions.
Call-only accounts
Some accounts may be configured for calls only. In such accounts, features related to message-based interactions (chats, emails, and so on) will not be available.
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- Overview of Agent Workspace
- Agent states in Agent Workspace
- Agent Workspace with WebRTC
- Automatic real-time transcription language detection in Agent Workspace
- Automatic Screen Lock detection in Agent Workspace
- Extended wrap in Agent Workspace
- Insights panel in Agent Workspace
- Interaction notifications in Agent Workspace
- Interactions in Agent Workspace
- Personal settings in Agent Workspace
- Quick voice messages in Agent Workspace
- Real-time sentiment in Agent Workspace
- Voicemail in Agent Workspace
- Warning and error messages in Agent Workspace
- Configuring Agent Workspace
- Using Agent Workspace
- Accessing Agent Workspace
- Changing presence states in Agent Workspace
- Configuring quick settings in Agent Workspace
- Configuring your personal settings in Agent Workspace
- Handling voice interactions in Agent Workspace
- Handling digital interactions in Agent Workspace
- Leaving a voice message using voicemail drop in Agent Workspace
- Logging out of Agent Workspace
- Managing your Agent Workspace password
- Navigating Agent Workspace using your keyboard
- Reporting problems in Agent Workspace
- Resizing and collapsing panels in Agent Workspace
- Using Agent Assist - Knowledge Assist in the Insights panel in Agent Workspace
- Using Agent Workspace with WebRTC
- Using Customer 360 (Agent)
- Viewing Interaction history and listening to voice messages in Agent Workspace