Getting started (Interaction Content Export API)
- Helen Griffith
Beta/Early Access Program This API is in the Beta/Early Access Program and is still under development. If you are interested in using this API, please contact your Customer Success Manager or Account Manager. Participation in this pilot program is at the discretion of Product Management and not guaranteed. Use of this API outside of the program is prohibited.
To start using the Vonage Contact Center’s (VCC) Interaction Content Export API you must complete the following tasks:
Sign up for a VCC account. Find more information about how to do this at Vonage Cloud Contact Center.
Get your client credentials from the VCC Admin Portal. For information, see Getting API credentials from VCC in How to authenticate with a Vonage Contact Center (VCC) API.
Use the credentials to get a bearer access token. You must use your bearer access token to send requests to the Interaction Content Export API. For information about using your client credentials to get a bearer access token, see Requesting your bearer access token in How to authenticate with a Vonage Contact Center (VCC) API.
The root URL for the Interaction Content Export API is https://***.api.cc.vonage.com/interaction-content-export, where *** represents a regional subdomain. URLs in the example code use *** in place of the region. To access the API for your region, replace *** with the correct subdomain for your region.
Region | URL subdomain | Base URL |
|---|---|---|
EMEA | emea | |
USA | nam | |
APAC | apac |