Data Retention
- Helen Griffith
The Data Retention area of the Vonage Contact Center Admin Portal contains retention settings. Users with an admin license can change these settings, defining the frequency with which such data is automatically deleted from their account.
Interaction Content
Data retention settings apply to interaction content — comprising:
- call recordings
- transcripts
- categorization results
- voicemails
- screen recordings1
- recordings of Visual Engagement meetings2 (if Visual Engagement is enabled for your account)
You can find interaction content in the Interaction Content area of the VCC admin portal. For information about accessing Interaction Content, see Interaction Content.
For more information about Data Retention, see Service Description for Vonage Contact Center - Data Retention.
Screen recording retention
1 Screen recordings are deleted after 30 days — or sooner, if the contracted data retention period for your account is less than 30 days. Also, a screen recording is deleted if its related call recording is deleted.
Visual Engagement meeting recording retention
2 Recordings of Visual Engagement meetings are deleted after 30 days — or sooner, if the data retention period for your account is less than 30 days.
IVR data retention
Data collected by the IVR Data Collector is stored for 35 days. After 35 days, the data is permanently deleted from your account.
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