_ExcerptWebRTCBestPractices

Owned by Helen Griffith
Last updated: Jul 02, 2024

When using Vonage Contact Center with WebRTC, you should follow these best practices:

  • Web browser:
    • Reduce the number of windows and tabs you have open.
  • Hardware:
    • Upgrade computer hardware if CPU or memory limits are being reached.
    • Regularly restart computer, ideally daily.
    • Use a wired Ethernet connection (rather than a wireless connection) to connect to the network. Disable WiFi.
  • Software
    • Remove any non-essential applications.
    • Update audio and headset drivers to their latest versions.
  • Other:
    • Configure your headset as the default device for audio (playback and recording).

    • Disable exclusive mode settings for your audio (playback and recording) devices.

       Exclusive mode settings on Windows computers

      Find 'exclusive mode' settings in advanced properties for your audio devices within Control Panel.

    • Ask your supervisor to set your initial state to a state other than Ready.

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