_ExcerptWebRTCAutoAnswer
- Helen Griffith
When an agent receives an inbound call, or makes an outbound call, by default the agent must accept the call to be connected to it. If the auto-answer feature is enabled for your account and the agent's account, agents do not need to click to accept the call before being connected. The agent is automatically connected. Auto answer can be enabled for either inbound or outbound calls, or both. If auto answer is enabled for your account, the initial agent login state for agents should be a state other than Ready. We recommend that the state is set to either an offline or an away state, Ready for outgoing or Away, for example. This is to avoid issues that may arise if the agent or WebRTC is not immediately ready to handle a call when the agent logs in. For information about setting the initial agent login state, see Configuring agent states. Alternatively, auto answer for inbound calls should be turned off.Auto answer and the initial agent login state
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