_ExcerptStateAfterWrapIntendedState
- Helen Griffith
Owned by Helen Griffith
State after wrap
The State after wrap setting in a UCD applet determines the agent's state after wrap. This setting overrides the intended state set while working on interactions routed by that UCD. This does not apply if State after wrap is set to Leave unchanged.
For information, see Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet.
Support and documentation feedback
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.