Reporting problems in Agent Workspace
- Helen Griffith
If you experience problems when using Agent Workspace, you can send a detailed system report for investigation at any time while logged in to Agent Workspace.
Investigating problems
Platform-wide problems
If multiple customers report the same problems over time, Vonage uses the information to help identify and then resolve platform-wide issues.
Individual agent problems
Vonage does not proactively investigate your individual reports, but they may be useful to Vonage support when investigating issues you raise.
To report a problem, click your avatar or the profile icon in the top banner and then click Report application problem.
For general assistance, please contact Customer Support.
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