Configuring a Log a Call console component for adding and displaying call notes in Salesforce Classic

When you use a console app you have an option to add and display call notes using console component instead of adding Log a Call to task page layouts. To do that you must first create a new custom console component, and then add the component to the app. Using this component, agents can add notes in console mode without need to use publisher actions.

To create and then add the component, perform the following steps:

1. Go to Setup in Salesforce.
   
2. On the left-hand side of the Salesforce window, in the Build section, expand Customize and then Console.
3. Click Custom Console Components. Custom Console Components appears.
4. Click New.

5. Enter the following information:

   
   

   Field	Description	Value
   Name	The unique name of the button.	LogACall
   Button Name	The name that appears on the button.	Log a Call
   Button Width (Pixels)	The width of the button.	100
   Component	The Visualforce page that defines the component.	Visualforce Page: Log A Call Publisher Action
   Width (Pixels)	The width of the component.	516
   Height (Pixels)	The height of the component.	326
   Fixed Width	Determines whether the width is fixed.	Selected
   Fixed Height	Determines whether the height is fixed.	Selected

6. Click Save.
7. On the left-hand side of the Salesforce window, in the Build section, expand Create.
8. Click Apps. Apps appears.
9. Locate the app you want to add LogACall component to and click Edit. The app appears in edit mode.
10. Scroll down to Choose Console Components section. Click LogACall in the Available Items list, and click Add to move the component to Selected Items.
11. Click Save.

Now when agents go to the console app in Salesforce Classic, your new Log a Call component appears in your chosen console app.