Configuring collapsing of the Log a Call area

Owned by Helen Griffith
Last updated: Jun 20, 2017
1 min read
This feature is only currently available in Salesforce Classic.

To collapse the Log a Call area when an agent saves their call notes and re-expand the area when a new call arrives, click the Collapse 'Log a Call' when saving notes check box in custom settings. For information about the Collapse 'Log a Call' when saving notes check box, see Configuring custom settings for optional Vonage Contact Center features in Salesforce.

In previous versions of ContactWorld in Salesforce, you could configure this feature using the NOTES_COLLAPSIBLE control flag in the Flags field in custom settings.

Support and documentation feedback

For general assistance, please contact Customer Support.

For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.