Configuring collapsing of the Log a Call area
- Helen Griffith
To collapse the Log a Call area when an agent saves their call notes and re-expand the area when a new call arrives, click the Collapse 'Log a Call' when saving notes check box in custom settings. For information about the Collapse 'Log a Call' when saving notes check box, see Configuring custom settings for optional Vonage Contact Center features in Salesforce.
In previous versions of ContactWorld in Salesforce, you could configure this feature using the NOTES_COLLAPSIBLE control flag in the Flags field in custom settings.
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