Skills fields
Type | Group/Name | Description | |
|---|---|---|---|
Dimensions | |||
| Skill display ID | The ID of the skill, as set in User Admin in the VCC admin portal during skill creation. | |
| Skill level | The level of the skill an agent has. | |
| Skill name | The name of the skill, as defined in User Admin in the VCC admin portal during skill creation. | |
Measures | |||
| Count | The number of items included in selected dimensions. | |
| Skills list | The list of skill names for selected dimensions. | |