_ExcerptTelephonyRegion

Owned by Helen Griffith
Sept 12, 2017

used by Setting the telephony region for an agent and Global Voice Assurance

When the feature is available for your account, you must set the telephony region for your agents. ContactWorld uses the agent's telephony region to determine which telephony server to use when an agent makes an outbound call. ContactWorld uses the telephony server local to the agent for outbound calls.

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