_ExcerptRetrievingSFData

Owned by Helen Griffith
Last updated: Feb 27, 2017

Used in Retrieving data from Salesforce and Retrieving data from Salesforce using Salesforce Object Query Language (SOQL)Using the Data Connector applet you can retrieve data from Salesforce. For information about the Data Connector applet, see Data Connector applet. You can then retrieve that data for use in subsequent applets in your interaction plan. ContactWorld stores retrieved data in data Connector, one data source for each specified field of each retrieved Salesforce record. ContactWorld prepares these data sources when you save the Data Connector applet, using a consistent naming convention. You can configure subsequent applets (such as a Data Announcer, a Data Router, another Data Connector applet, or an Automatic Call Distributor applet) to use the data sources created.

Support and documentation feedback

For general assistance, please contact Customer Support.

For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.