Historical Analytics training materials

The following training videos will help you get started with Historical Analytics dashboards:

00 - Analytics overview [14:27]

Includes:

• Vision for Historical Analytics dashboards
• Current product capabilities
• Quick product overview [demo]
• Licensing model
• Current product limitations
• Future development plan 

01 - Default dashboards 101 [24:32]

Includes:

• Detailed explanation of each default dashboard
• Copying dashboards
• Downloading report 
• Scheduling delivery

02 - Data model — Agents [15:11]

Includes:

• Introduction to Agent Events data model
• Detailed explanation
  • Dimensions
  • Filters
  • Measures 

03 - Data model — Interactions [24:04]

Includes:

• Introduction to Interaction Events data model
• Detailed explanation
  • Dimensions
  • Filters
  • Measures 

04 - Custom dashboards [15:00] 

Includes:

• Creating custom dashboards
  • Creating text tiles
  • Creating visualization tiles based on specific examples
    • Explanation of filters, visualization, and data
  • Organizing tiles in dashboards
  • Adding dashboards filters
  • Configuring settings
    • Timezone
    • Filters visualization
• Copying custom dashboards