Release notes for version 22.143 of Connect (Enhancement)

Date of release

Jan 3, 2023 

Summary

Support for Service Cloud Voice (Enhancement)

Agent changes

Connect can now be used by agents who work within Service Cloud Voice as well as agents who use Open CTI.

Supervisor changes

None.

Salesforce administrator changes

This change is supported by existing permission sets that are assigned to agents when configuring Service Cloud Voice.